Pickett Brass LLC PRIVACY POLICY

Last Updated: September 27, 2022

Your privacy is important to Pickett Brass. This Privacy Policy is meant to provide you with information on how we collect and process your personal data when you create an account with Pickett Brass LLC and visit https://pickettblackburn.com.

“Personal data” is defined as information relating to an identified or identifiable natural person. At Pickett Brass LLC, this includes first and last name, mailing address, email address, and phone number.

Personal data that is processed when you create an account

When you create a Pickett Brass LLC account, we ask you to provide your email address, first and last names, address, and phone number. 

Purposes and Legal Ground

(a) Pickett Brass LLC processes your email address because you use your email address and your personally selected password to sign-in to your account. The legal ground for processing your email address for this purpose is based on Pickett Brass LLC’s legitimate interest in protecting the security of your account. 

(b) Pickett Brass LLC also processes your email address for the purpose of sending you important information about your Pickett and Blackburn products, such as relevant order information or material changes to this Privacy Policy. The first and last names you provide are associated with your account, and are displayed when you submit comments or other material on the Pickett Blackburn website. The legal ground for processing your email address and first and last names for these purposes is Pickett Brass LLC’s legitimate interest in providing you relevant order information or other information about your Pickett and Blackburn products, or account or material changes to this Privacy Policy.

(c) If you provide your opt-in consent to receiving marketing information from Pickett Brass LLC, we will also process your email address for the purpose of sending you marketing information about Pickett and Blackburn products. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your Pickett Brass LLC account or through the unsubscribe link at the bottom of our marketing emails. The marketing emails you receive from Pickett Brass LLC are based on the preferences you provide in your Pickett Brass LLC account, the types of Pickett and Blackburn products you have purchased, and any subscriptions included in your Pickett Brass LLC account. The legal ground for processing this data for this purpose is Pickett Brass LLC’s legitimate interest in reducing the number of marketing emails sent to each particular customer by selecting which customers receive a particular marketing email rather than sending every marketing email to every customer who has consented to receiving marketing emails.

(d) Pickett Brass LLC also processes your email address to associate it with your Pickett Brass LLC account when you interact with our customer support representatives through our CRM. The legal ground for this processing is our legitimate interest in providing quality customer support.

Personal data that is processed when you communicate with Pickett Brass LLC:

When you interact with our customer support representatives via email, telephone, online or in person, we collect necessary personal data, such as your name, mailing address, phone number, email address, and contact preferences; as well as information about the Pickett Blackburn products you own, such as model numbers and date of purchase. In addition, we may record third party products you are utilizing for the purposes of understanding better your situation.  We also may create event logs that are useful in diagnosing product-related issues, and capture information relating to the support issue. To improve customer service, subject to applicable laws, we may also record and review conversations with customer support representatives, and analyze any feedback provided to us through voluntary customer surveys. With your consent, our customer support representatives may sign-in to your Pickett Brass LLC account, if appropriate, to help troubleshoot and resolve your issue.

Purposes and Legal Ground

We use this information to provide you with quality customer and product support and to monitor the quality and types of customer and product support we provide to our customers. The legal ground for processing this information for these purposes is Pickett Brass LLC’s legitimate interests in providing quality product advice and support. The legal ground for signing in to your Pickett Brass LLC account, if appropriate, is to help troubleshoot and resolve your issue is your consent, which you may withdraw.

Personal data that is processed when you purchase a product on a Pickett Blackburn website:

If you purchase a product on the Pickett Blackburn website (https://www.pickettblackburn.com), then Pickett Brass LLC will collect your name, mailing address, email address, and telephone number. We do not view or store your payment card information. A third party, Authorize.net or Paypal, processes customer payment card information when Pickett Brass LLC customers use a payment card to make a purchase on a Pickett Blackburn website. 

If customers pay with a personal check, no information concerning bank account information or other personally identifying information is recorded.  

Purposes and Legal Ground

We collect your name, mailing address, email address, and telephone number so we can process your order and fulfill your purchase. The legal ground for processing your name, mailing address and telephone number for these purposes is performance of a contract. The legal ground for processing your personal data for that purpose is our legitimate interest in protecting Pickett Brass LLC and our customers from attempts to engage in fraudulent transactions. 

Transfers of Personal Data

Pickett Brass LLC is a global business.  When you create a Pickett Brass LLC account, add personal data in your account profile, your personal data will be collected and stored on Pickett Brass LLC’s servers in the United States. 

Pickett Brass LLC will not transfer Personal Data to any non-Pickett Brass, LCC, United States server.

Your personal information is used solely for processing of orders, interacting with Customer Service, and Pickett Brass LLC marketing. Without your consent, this information will never be sold, given, rented or traded to entities outside of Pickett Brass LLC.

Cookies and Similar Technologies

Websites:

To help analyze how visitors navigate Pickett Blackburn websites, and to compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, web beacons, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of marketing, to identify and fix problems, and to improve your overall experience on our site.  

In addition, third party marketing firms may collect your website visit information and aggregate with other sources to define customer personas for future marketing communications.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them. 

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality, and you cannot choose to disable those cookies.

The legal ground for processing this analytical information is our legitimate interest in understanding how our customers interact with our products, apps and websites so we can enhance the user experience and functionality of our products, apps and websites. 

Analytics Services:

Google: Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization.  Find out more information about how this analytics information may be used, how to control the use of your information, and how to opt-out of having your data used by Google Analytics. 

Social Networks:

Third-party social networks that provide interactive plug-ins or social networking features (e.g., to allow you to connect to Facebook or Google to find friends to add as connections or to "Like" a page) on Pickett Blackburn websites or mobile apps, may use cookies or other methods (e.g., web beacons) to gather information regarding your use of our websites and apps. The use of such information by a third party depends on the privacy policy available on that social network’s website, which we encourage you to carefully review. Such third parties may use these cookies or other tracking methods for their own purposes by relating information about your use of our site with any of your Personal Information that they may have. We may also obtain analytics information from social networks that help us measure the effectiveness of our content and advertisements on social networks (e.g., impressions and clicks).

Links To Other Sites

Pickett Brass LLC’s website: https://www.pickettblackburn.com may contain links to other websites. Please note that when you click on one of these links, you may be leaving the https://www.pickettblackburn.com site and entering another website. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Children

We request individuals under 16 not provide personal data to Pickett Brass. If we learn that we have collected the personal data from a child under 16, we will take steps to delete the information as soon as possible.

We do not collect birthdates of our customers. 

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Pickett Blackburn websites and apps that link to this Privacy Policy.

Retention of Personal Data

We will retain your personal data as long as your Pickett Brass LLC account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure. 

Your Rights 

If you reside in the European Union, you have the right under the General Data Protection Regulation (https://www.eugdpr.org) to request from Pickett Brass LLC access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your Pickett Brass account, email info@pickettblackburn.com with your specific request.

If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact info@pickettblackburn.com.

If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, also please contact Pickett Brass LLC at info@pickettblackburn.com.

Your Feedback is Always Welcome!

We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here or email us at info@pickettblackburn.com.