How long do I have to return a product? What's your return policy?
Need to return a purchase? Here are the return windows, eligibility requirements, and steps to get started.
Standard returns: 30 days
You have 30 days after delivery to request a return for eligible products. Items must be unused, in their original condition and packaging, with any tags included. Please have your receipt or proof of purchase available.
A 10% restocking fee per item applies to eligible returns of mouthpieces, backbores, leadpipes, and tuning slides.
Blackburn instruments: 14 days
You may return an eligible Blackburn instrument within 14 days of delivery. You're welcome to carefully play and evaluate it during this period, but it must be returned in like-new condition, without damage, excessive wear, or alterations.
A 10% restocking fee applies to approved Blackburn instrument returns.
Items that cannot be returned
- Valve oil and gel
- Outlet and sale items
- Made-to-order mouthpiece models
- Acrylic tops
- Silver-plated leadpipes
- Custom-designed products
- Gold-plated items
How to request a return
Email info@pickettblackburn.com within the applicable return window and before shipping anything back. We'll confirm eligibility and provide return authorization and shipping instructions. Returns sent without prior authorization cannot be accepted.
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can help resolve the issue.
When will I receive my refund?
Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days after approval, less any applicable restocking fee. Your bank or card provider may need additional time to post the refund.
Your consumer rights
Applicable statutory consumer rights take precedence over these return conditions, including any return exclusions, deadlines, or restocking fees where the law provides otherwise.
For additional details, please read our official refund policy. If you're unsure whether an item qualifies, email us before returning it—we're happy to help.
